Frequently Asked Questions

It is normal that you might have some questions in mind. Please drop us an email at info@hksidatabase.com or your dedicated account manager if you have created your account. 

Our customer service team support both English and Chinese (Traditional & Simplified), we promise to revert to you within 24 hours of time.

 

Last updated on:
11-May-19

Frequently Asked Questions

What is until you pass guarantee?

For whatever reasons, you have unfortunately failed the exam after enabling our service. We will grant you free access for the same number of days based on the package your purchased within 6 months.

E.g. If you have purchased HKSI Paper 1, we will grant another 45 days of access to you for free.

Please note, examination result proof is required and HKSIDataBase reserve the right for any final decision.

Is HKSIDataBase paper provided in soft-copy or hard-copy ?

All HKSIDataBase questions are provided in soft-copy version. Therefore you may not need to pick up the papers or pay for the delivery cost. You may also enjoy our content immediately.

How long will full data base be enabled after payment?

All HKSIDataBase Papers ( Chinese & English ) will be enabled once payment completed online.

Your account will be upgraded immediately after the confirmation from PayPal. However in some rare situation, your access may not be granted within few minutes of time, such as:

  1. PayPal took a while longer to verify your credit card payment
  2. You have failed to login as you have forgotten your password, the password reset link is very likely in your spam or junk email box
  3. You have made a typo in email during your account registration, which causes the password reset email not able to deliver

If your account have not been upgraded after 5 minutes of payment, please kindly contact us at info@hksidatabase.com with information below:

1. Your full name
2. Registered email address
3. PayPal account name and email address
4. PayPal Receipt

We promise to reply within 12 hours for our premium clients.

How can I access the exam bank and study materials after payment?

Your account access will be granted automatically after payment.

Please login to your account and study materials and exam bank menu tab will be enabled to you according to the paper you subscribed.

How do HKSIDataBase accumulate the past paper?

HKSI official website does not provide any past paper, we formulate our own unique practice questions via our exam specialist.

In what language do HKSIDataBase questions appear in?

HKSIDataBase provide questions in both English and Chinese version.

How many questions do HKSIDataBase have?

Up to now, we have more than 5000 questions in our database, with approximately 1000 questions for Paper 1 and varies number of practice questions for other papers. We ensure all exam concepts is covered in our practice question data base.

How many questions do HKSIDataBase have in Paper 1?

There is approximately 1000+ questions in HKSI Paper 1. The exact number of questions subject to frequent amendment ( Add/ Remove ) to adhere to the real examination. We ensure sufficient content coverage on the recent exam.

Will I see the exact same questions in the real examination?

We respect HKSI copyrights, and therefore, we do not provide the exact same questions and answer as examined in HKSI exams. We formulate our own unique questions and assist you to grasp the concepts and to better prepare for the examination.

The official HKSI examination bank is enormous, any attempt to memorize the questions and answer without understanding the underlying concepts will not help you to pass in HKSI exam. Our goal is to help you to understand the key concepts with the minimum amount of time in our structured practice questions.

What do I get if I contribute questions to HKSIDataBase?

After verification by our staff and confirm there's no duplication in our data base, we will provide financial reward for each solid questions you contribute. Please note that the payment will be conducted via PayPal or Payoneer.

What is the sales policy?

We understand that you might have a very tight schedule and your examination is very near. Therefore, our system will automatically open the database for you once you have completed the payment ( Our database link and communicate automatically with PayPal ).

Please understand that once the payment is completed, you will have full access to the database and therefore, due to the nature of our business, we do not have any refund policy.

However, we will enable the database for another 30 days for free if you have unfortunately failed the exam.

How to contact HKSIDataBase?

For general questions : info@hksidatabase.com

For support questions : support@hksidatabase.com

Can I have a receipt?

Yes. After your upgrade to a Premium Membership is processed to PayPal, you will automatically receive a receipt from them. This receipt will be shown directly after payment and it will be emailed to you.

Our Support
info@hksidatabase.com (Eng | 中文 )

support@hksidatabase.com (Eng | 中文 )

stephanie.watson@hksidatabase.com (Eng)

andy.wilson@hksidatabase.com (Eng)

diana.wang@hksidatabase.com (中文)

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